Refund Policy

We want you to love your overnight ritual. If you are not happy with your order, contact us within 14 days of delivery and we will help you with a refund.

If you live in the EU, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. This guarantee is in addition to that right, never instead of it.

• Email us at clairebeautylab.shop@gmail.com or use our contact form within 14 days of delivery.
• Include your order number and a short note on why you would like a refund.
• We will reply with the next steps, including where to send any items that need to be returned.

Each mask comes in its own sealed sachet. For hygiene reasons, sachets that have been opened usually cannot be resold, so we may ask you to return only the unopened ones.

If a sachet arrived damaged or faulty, tell us and include a photo if you can. We will make it right.

Once your refund is approved, we send it to your original payment method. We will email you to confirm.

Depending on your bank or card provider, it can take a few business days for the money to appear on your statement.

If your parcel arrives damaged, you receive the wrong pack, or something is missing, contact us within 14 days of delivery. We will send a replacement or give you a full refund, at no extra cost to you.

If you bought 2 or 3 packs with a bundle discount, the refund is based on the discounted price you actually paid for the packs you send back.

If your refund has been confirmed but you have not seen it after 10 business days, check with your bank or card provider first. If it still has not arrived, contact us and we will look into it straight away.