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Order tracking

Where is my order?

Every order ships free and arrives in 7 to 14 business days. Here is how to follow yours from our hands to your door.

  • 01

    Check your account

    Signed in when you ordered? Open My Orders to see the status of every order and its tracking details once it ships.

    Go to My Orders
  • 02

    Use your shipping email

    When your order ships, we email you a tracking link. Search your inbox (and spam folder) for Claire Beauty Lab.

  • 03

    Ask us directly

    Send us your order number and the email you used at checkout, and we will reply with the latest update on your parcel.

    Contact Us

What happens next

From checkout to your door.

  1. Order confirmed

    You get a confirmation email right after checkout.

  2. Packed with care

    Your sealed sachets are prepared and handed to the carrier.

  3. On its way

    We email your tracking link as soon as it ships.

  4. Delivered

    Free delivery in 7 to 14 business days.

Not arrived after 14 business days? Contact us and we will sort it out. Read more in our Shipping Policy.